How Can We Help You?

Check your spam/junk folder first. OTPs expire in 10 minutes — click Resend OTP on the login page to get a fresh one. Make sure the email address you entered is correct.

Go to My Profile from the student dashboard. You can update your name, photo, phone number and bio there. Email changes require re-verification for security reasons.

Account suspensions are rare and only happen for policy violations. Contact our support team at support@bird.com with your registered email and we'll review your case within 24 hours.

Yes. Email support with your registered email and request account deletion. Note that deleting your account will permanently remove your course progress, certificates, and enrollment history. This cannot be undone.

Yes — your account works on any device (phone, tablet, laptop). There's no device limit. Simply enter your email on the login page and verify with the OTP sent to your inbox.

Browse courses at Courses in the navbar. Click any course to see its details, then click Enroll Now. You'll be taken to a secure payment page. Once payment is confirmed your course is instantly unlocked in My Courses.

Log in → click My Courses in the student dashboard sidebar. All your enrolled courses appear here. Click Continue Learning on any course to resume where you left off.

Try these steps: 1) Hard refresh the page (Ctrl+Shift+R). 2) Disable browser extensions like ad blockers. 3) Switch to a different browser (Chrome recommended). 4) Check your internet connection. If the issue persists, contact support with the course name and video title.

All courses come with lifetime access. Once enrolled, you can watch videos at your own pace, revisit lectures anytime, and access all future updates to that course — at no extra cost.

Progress is tracked automatically as you complete each video. You can always re-watch any video. If you need a full progress reset, contact support and we'll do it for you within 24 hours.

Currently, offline downloads are not supported to protect course content. All videos are streamed online. We recommend a stable Wi-Fi connection for the best experience. A mobile app with offline support is on our roadmap.

We accept all major payment methods via Razorpay: UPI (GPay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Wallets. All transactions are 100% secure.

Some courses offer flexible EMI plans where you pay the fee in monthly installments. You'll see the EMI option on the course detail page. After your first installment, course access is granted immediately. Due dates are shown in your dashboard under My Fees.

Refund requests are accepted within 7 days of enrollment, provided you have watched less than 20% of course content. To request a refund, email support with your enrollment details. Refunds are processed within 5–7 business days to your original payment method.

This can happen due to a temporary network issue. Wait 15 minutes and check My Courses — most cases resolve automatically. If the course is still not showing, email support with your transaction ID (from your bank/UPI app) and we'll resolve it within 2 hours.

Yes. Go to My Courses → Payment History in your student dashboard. Each payment has a downloadable receipt. For a GST invoice, contact support with your GST number and we'll issue one within 24 hours.

Complete 100% of the course videos — the certificate is generated automatically. Go to My Courses, click on the completed course, and click Download Certificate. The PDF is generated instantly with your name and course details.

Yes. Each certificate has a unique verification ID and can be verified by employers at our website. They are shareable on LinkedIn and can be added to your resume. Our certificates are recognised by our 300+ hiring partner companies.

Update your full name in your profile settings first (Student Dashboard → My Profile). Then contact support and request a certificate reissue. We'll regenerate it with the corrected name within 24 hours.

Yes — certificates are always available for re-download. Go to My Courses, select the completed course, and click Download Certificate any time. There is no download limit.

After completing a placement-eligible course, you'll be added to our Placement Cell. Our team shares your profile with hiring partners, schedules interview calls, and tracks your progress through the hiring pipeline in your student dashboard.

Yes! All eligible students get a resume review from our placement team. Upload your resume in the Placement section of your dashboard. You'll receive detailed feedback and a revised version within 3–5 business days.

Yes — mock interviews are available for eligible students. Schedule one from the Placement Dashboard. Our placement coordinators conduct 1-on-1 mock interviews over video call and provide a detailed performance report.

We have a 95%+ placement rate for students who complete the full curriculum and participate actively in placement activities. While we cannot legally guarantee a job, we actively work with 300+ companies to maximise your chances. Most placed students get offers within 60–90 days of course completion.