1. Information We Collect
We collect only the information necessary to provide our services. Here is a breakdown by category:
Account Information
- Full name, email address, and mobile number (provided at registration).
- Profile photo (optional — uploaded by you).
- Account type (Student, Tutor, or Admin).
Learning Activity Data
- Courses you enroll in and the date of enrollment.
- Video watch history and progress percentage per video.
- Certificates earned upon course completion.
- Notes, bookmarks, and discussion posts you create.
Payment Information
- Transaction ID and payment amount (processed via Razorpay).
- We do not store card numbers, CVV, UPI PINs, or bank credentials — these are handled entirely by Razorpay's PCI-DSS compliant systems.
- EMI schedule and installment payment history.
Technical & Usage Data
- IP address, browser type, device type, and operating system.
- Pages visited, time spent on each page, and navigation patterns.
- Login timestamps and OTP verification logs.
- Error logs (for debugging and improving platform reliability).
Placement Data (for eligible students)
- Resume and work experience details (voluntarily submitted).
- Interview schedule, round outcomes, and offer letter details.
- Placement status and company/package information.
2. How We Use Your Information
- Provide platform services — account creation, course access, certificate generation, placement tracking.
- Process payments — enrollment verification, EMI management, refund processing.
- Send transactional communications — OTP emails, payment receipts, course enrollment confirmations.
- Send educational notifications — new course alerts, batch updates, placement opportunities.
- Improve platform quality — analyzing usage patterns to fix bugs and improve content.
- Prevent fraud and abuse — detecting unauthorized access, policy violations, and fraudulent payment patterns.
- Provide placement support — sharing your profile (with your consent) with hiring partner companies.
- Comply with legal obligations — responding to lawful requests from regulatory authorities.
What We Do NOT Do
We do not sell, rent, or trade your personal information to any third party for marketing purposes. Period.
3. Information Sharing
We share your information only in the following limited circumstances:
- Hiring partners — only for placement-eligible students who have explicitly opted in to placement support. Only your name, skills, resume, and contact details are shared.
- Payment processors — Razorpay processes all payments. We share only the minimum data required to complete transactions.
- Email service providers — for OTP delivery and transactional emails only.
- Cloud hosting providers — your data is stored on secure, compliant servers.
- Legal requirements — if required by law, court order, or to protect our rights.
All third-party service providers we work with are required to maintain appropriate security standards and are prohibited from using your data for purposes beyond the services they provide to us.
4. Data Storage & Security
- All data is stored on secure servers with encrypted connections (HTTPS/TLS).
- Passwords and OTPs are stored using industry-standard cryptographic hashing — never in plain text.
- Access to the database is restricted to authorized personnel only.
- We perform regular automated backups to prevent data loss.
- Uploaded files are stored in access-controlled directories — PHP execution is disabled in upload folders.
Your Responsibility
While we protect your data on our end, you are responsible for keeping your email account secure — since we use OTP-based login, your email is your primary authentication method.
5. Cookies & Tracking
We use cookies to enhance your experience on BIRD. Here is what each type does:
- Session cookies — keep you logged in while you browse. Deleted when you close your browser.
- Preference cookies — remember your dark/light mode preference.
- Analytics cookies — help us understand which pages are popular so we can improve content (no personally identifiable data collected).
You can disable cookies in your browser settings. Note that disabling session cookies will prevent you from logging in.
6. Data Retention
- Active accounts — data is retained for as long as your account is active.
- Deleted accounts — personal data is deleted within 30 days of account deletion request, except where retention is required by law.
- Payment records — kept for 7 years to comply with Indian financial regulations.
- OTP logs — deleted after 30 days.
- Certificates — retained indefinitely so you can re-download anytime.
7. Your Rights
Under applicable data protection laws, you have the following rights:
- Right to access — request a copy of the personal data we hold about you.
- Right to correction — request correction of inaccurate or incomplete data.
- Right to deletion — request deletion of your account and personal data (subject to legal retention requirements).
- Right to opt out — unsubscribe from promotional emails at any time via the unsubscribe link in any marketing email.
- Right to data portability — request an export of your learning data in a readable format.
- Right to withdraw consent — withdraw consent for placement profile sharing at any time by contacting support.
To exercise any of these rights, email us at legal@birdglobal.co.in. We will respond within 30 days.
8. Children's Privacy
BIRD is not intended for children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe a child under 16 has registered on our platform, please contact us immediately and we will delete the account.
9. Third-Party Services
Our platform integrates with the following third-party services, each with their own privacy policies:
- Razorpay — payment processing. Razorpay Privacy Policy
- Google (Fonts, Drive embeds) — fonts and video embedding. Google Privacy Policy
- Font Awesome — icon CDN (no personal data collected).
- Email/SMTP Provider — transactional email delivery (OTPs, receipts).
We are not responsible for the privacy practices of these third parties. We recommend reviewing their policies directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send an email notification to all registered users for material changes.
- Display a notice on the platform dashboard for 30 days after the change.
Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
For any privacy-related queries, requests, or concerns: