Refund Policy

1. Refund Eligibility

We are committed to providing a high-quality learning experience. You may request a full refund if all of the following conditions are met:

• Your refund request is submitted within 7 calendar days of the enrollment date.
• You have watched less than 20% of the total course content.
• The course was purchased directly on BIRD (not via a third-party reseller).
• Your account is in good standing with no Terms of Service violations.

2. Refund Window

The refund window is 7 calendar days from the date and time of your enrollment confirmation email.

For example: if you enrolled on June 1st at 10:00 AM, your refund window closes on June 8th at 10:00 AM.

Requests submitted after this deadline will not be eligible for a refund under any circumstances, unless there is a verifiable technical error on our part.

3. How to Request a Refund

Follow these steps to submit your refund request:

4. Refund Processing & Timeline

• Approved refunds are processed to the original payment method used at the time of purchase.
• UPI / Wallets: 1–3 business days.
• Credit / Debit Cards: 5–7 business days (depends on your card issuer).
• Net Banking: 3–5 business days.
• If you do not receive the refund within 10 business days, contact your bank first, then reach out to us.

5. Non-Refundable Cases

Refund requests will be declined in the following cases:

• Request submitted after the 7-day refund window has closed.
• More than 20% of the course content has been watched.
• The course was purchased under a special promotional, scholarship, or discounted offer with explicit no-refund terms.
• Account has been suspended or terminated for Terms of Service violations.
• Refund is requested for a course that was gifted or transferred from another account.
• Multiple refund requests indicating abuse of the refund policy.

6. EMI & Installment Plans

• If you enrolled via an EMI plan, only the installments already paid are eligible for refund (within the 7-day window).
• Future unpaid installments will be cancelled upon refund approval.
• No refunds are issued for individual installments after the first installment's 7-day window closes.
• Contact support if you are facing financial hardship — we may offer a payment pause in certain cases.

7. Course Access After Refund

Upon successful refund approval and processing:

• Your access to the refunded course and all its materials will be revoked immediately.
• Any certificates issued for the course will be invalidated.
• Your watch history and progress data for that course will be archived.
• You may re-enroll in the course at any time at the current listed price.

8. Contact & Support

For any refund-related queries, our support team is available Monday–Saturday, 9 AM – 7 PM IST.